Where people, processes and technology align around customer needs – is the biggest challenge CX professionals face. But it’s one made almost impossible for most organisations by the disjointed technologies used to deliver the digital experiences that support customer journeys.

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A customer-first culture must find physical
expression in the customer experience and
in processes that are optimised with the
customer in mind.

 

To build an agile, modern development platform, enterprises have to take into consideration the below factors:

 

• Creating a customer-first culture

• The key barriers to implementing Light at the end of the tunnel

• The importance of CX/IT collaboration in the post COVID world

• A modern, high-speed application development platform

• Problems? What Problems?

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