Watch now

Hong Kong consumers crave for witty ah-ha moments. But these moments rarely last without impactful personalized engagement. Deepening these ah-ha moments relies on partners that integrate technologies to create a digitally-driven and customer-centric world to bring customers a unique personalized customer experiences (CX) with your brand. 

​

Technologies like AI, content management system (CMS) and cloud are the foundation of a powerful CX platform. When integrate seamlessly, it can act as a personal butler to guide individuals through a unique customer journey with your brand, capturing greater share of attention and loyalty for your brand.

​

Join other marketing and digital leaders in this video to create personalised memorable experiences to your customers by developing a powerful CX platform with trusted digital partners:

​

Case Sharing – Creating personalised experiences at scale for a Hong Kong-based 35,000-user community

​

• Innovative use of technologies to drive 87% growth in active mobile app users from 35,000+ downloads

• Deliver meaningful human connections with personalised community information via multiple touchpoints

• Combining customer data, analytics, AI and marketing automation to develop real-time connected experiences

 

Executive Dialogue – Empowering engagement with an AI-enabled 1:1 customer journey

​

• Building a unified CMS by integrating a library of content with 360-degree view of customer data

• Create, manage, and deliver 1:1 personalised content across unlimited channels and markets

• Turn insights into actions by collecting and analysing customer engagement data to recommend action items to complete customer journey

• Leverage scalable and secure cloud platform to quickly build headless